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How To Properly Insure Your Accessible Wheelchair Van

Everyone understands that it’s a legal requirement to have their vehicles insured and recognizes the value of being properly insured in case of an accident. But, most people are not insurance experts. In fact, some aspects of vehicle insurance confuse many people.


In order to keep your accessible van as safe as you can make sure you’re protecting it with the right types of commercial auto insurance. Here are the primary types of insurance you’ll need:

Liability Insurance

Liability insurance is normally required by law in all parts of the United States. This coverage is designed to protect other people from suffering losses that are caused when your wheelchair van causes an auto accident. Liability insurance primarily focuses on two coverage areas: Bodily injuries and Property Damages.

  • Bodily Injury – This section of your liability insurance policy helps pay for any injuries inflicted on other people from an auto accident. If your mobility van causes, or is found to be at fault for, an auto accident that causes people to get physically hurt, the bodily injury portion of your coverage pays for their medical expenses. When an injured person must be transported to the hospital for example, your bodily injury coverage can pay for the ambulatory bills and expenses. It also pays for the emergency room care, doctor’s visits, prescription medications, physical therapy, rehabilitation and other medical bills that are caused due to the auto accident. Bodily injury also pays for a person’s lost wages when they must miss work due to recovery times, and it pays for pain and suffering of the victims. When a person is killed in an auto accident, your bodily injury insurance can pay their funeral expenses as well.
  • Property Damage – When a vehicle or other property sustains damages from an auto accident that was caused by your handicap van, the property damages portion of your liability insurance will pay for the cost of repairs.

Liability insurance can provide your wheelchair van with protection at varying levels, based on the amount of coverage you select. You can choose a standard split level policy or a combined single limit policy as well.

A split limit policy sets maximum benefit limits on two separate portions of an auto accident claim. Split limit policies will pay no more than the set limit per person for bodily injuries but no more than the total combined limit for all bodily injuries in an accident. It will also pay a separate maximum for property damages. Example: A liability split limit policy of $15,000/$50,000/$35,000 explains a specific payment maximum per accident. No more than $15,000 will be paid for any individual person’s bodily injuries in one accident; no more than $50,000 will be paid for the combined total of bodily injuries; and $35,000 is the maximum amount the policy will pay for property damages.

If you elect a single combined limit liability policy instead, there is no separate maximum limit defined for bodily injuries or property damages. There is just one maximum overall payout for the policy for each accident. A $50,000 combined single limit liability policy for example, would pay a maximum of $50,000 in damages per accident regardless of whether the damages were to people or property.

Medical Payments

Medical payments insurance is important coverage for a wheelchair van, because it pays medical related expenses that arise for your van driver and any passengers who were riding in the vehicle at the time of the accident. Coverage is for paying medical and related bills, such as ambulance transport, hospital care and follow up treatments. This insurance protects your driver and passengers without regard to who causes an auto accident. It is not available in all areas however, so be sure to contact one of your licensed representatives to determine if it’s an option for your policy.

Physical Damage Insurance

Physical damages insurance protects your wheelchair accessible vehicle itself. And it protects your you from having to pay the bills when the van is damaged or destroyed. This insurance is extremely important for you  if you still have an outstanding unpaid finance loan because it provides you with the most protection possible. There are three types of physical damages insurance protection:

  • Comprehensive Physical Damage Protection – Comprehensive damages protects you from a number of potential risks, perils and hazards. It does not protect against damages and losses caused by a collision or caused when your van overturns. It does however, protect against losses and damages caused by theft, break ins, vandalism and natural events. If your van is damaged due to a tree falling on it in a storm for example, your comprehensive damage protection coverage will pay for the repairs.
  • Collision Protection – Collision protection is specifically designed to pay for damages and destruction that are caused by a collision or by a roll over event. If your van has a blowout and overturns for example, your collision damage protection will pay for the repairs. If the van backs into a building while trying to access a wheelchair ramp, the collision damage protection pays for those repairs as well.
  • Specified Peril (CAC) – Pecified Peril coverage is also known as Fire and Theft with Combined Additional Coverage. This does not protect you against collision or roll over events. Instead, it protects you from just those perils that are specified on your insurance policy.

Uninsured or Underinsured Motorist

If your van is involved in an auto accident with another vehicle and that other vehicle was the cause for the accident, their liability insurance is supposed to pay for your bodily injuries and property damages. If the other driver does not carry insurance however, or if they do not carry enough coverage to pay all of the resulting bills, they are considered uninsured or underinsured. You can purchase protection against these risks with an uninsured or underinsured motorist policy. When the other driver is at fault but unable to pay for all of your damages, your policy will pick up the difference. This policy works much like your Liability policy.

  • Bodily Injury – As covered with Liability Insurance.
  • Property Damage – As covered with Liability Insurance.
  • Collision Deductible Waiver (CDW) – When you carry an uninsured or underinsured motorist bodily injury policy on your wheelchair van, you can qualify for a collision deductible waiver (CDW). The CDW makes it so that you do not have to pay your standard insurance deductible when you make an uninsured or underinsured motorist accident claim.

Other Important Commercial Auto Insurance for Wheelchair Vans

  • Special Equipment Coverage – This type of coverage covers every aspect of vehicle adaptation including mobility equipment such as a lift, ramp, lowered floor, kneeling systems, a lock-down system, or any other added adaptive driving equipment (hand controls and left foot accelerators).
  • Rental – If your van is unusable due to an auto accident, rental insurance can pay for the cost of a temporary replacement.
  • Towing – Towing insurance pays for the cost of towing your accessible vehicle from the scene of an accident when it is badly damaged.
  • Accessories – Accessories insurance protects you from losses associated with extra devices you may have installed on your van. A wheelchair van taxi may have a mileage meter installed for example, and a communications radio to keep them in contact with their dispatcher.

** The limits of your coverage and your deductibles for each element of your policy will vary based upon what you’ve purchased from your insurance company.

Side Entry Versus Rear Entry Wheelchair Vans

The question of a Rear Entry wheelchair van versus a Side Entry van often comes up in conversation when a first time buyer enters the accessible van market. There are several things to consider; first, the family or care giver needs to decide on where the wheelchair user is going to sit. If the person in the wheelchair is able to drive and will be independent there are other things to consider, but for now, let us stay with an assisted member of the family.

Door height is an issue. For that we need to know how tall the person sits in their wheelchair.

Scooter or Power chair is next. Size and weight combination will come into play as we move along in the discovery process.

Will the person transfer into a  seat or will they remain in their wheelchair while traveling?

Okay, now we get into seating. The side entry offers both mid-section and front seat options with tie-downs located throughout. In a rear entry van, the mid-section to rear of the vehicle, are the only seating options while remaining in the wheelchair.

There are five passenger seats available for family members in a side entry van versus six available seats in a rear entry. Both are in addition to whoever is in the wheelchair, which gives a total of six people in a side entry and up to seven in a rear entry.

For folks with a long wheelchair or scooter the rear entry is ideal. Over six feet of space is afforded to tie down the wheelchair and no turning to forward face is necessary.

A side entry requires up to eight feet accommodating the lowering of the ramp allowing access into your van. This may prohibit the use of the ramp while inside a garage or if someone parks to close while at the mall or a doctor’s appointment.

The rear entry does not have the blocked in problem, you are always accessing your van from the aisle.

In summation, like anything else, it is best to try before you buy. Our Mobility Center has both styles of wheelchair vans. See which style suits your lifestyle and then consider the purchase of either a new or used mobility equipped van. Always consult with your mobility product specialist for any additional questions you may have.

Full Sized Accessible Wheelchair Vans

Ask people with disAbilities—when purchasing a handicap or accessible van—size matters. The full-sized van is a good option for those with a large family, those who travel often, those with additional equipment and accessories, those who need to tow large loads, or big or tall passengers or drivers.

Most minivans do not have roof modifications so you don’t have as much interior space.  Roomy full-size vans gain space by raising the roof, lowering the floor or both, and also have the advantage of more power and load carrying capacity.

Full-sized van:

  • Its weight-carrying capacity is significantly more than a minivan’s. It can hold the weight of a power wheelchair and even accommodate two individuals in wheelchairs.
  • It offers a lowered floor for the center, passenger or driver position; raised roof, raised doors; lifts and adaptive driving aids.
  • A raised roof makes it easy for someone to enter the van seated in a wheelchair or for a caretaker to tend to them or walk in and out of the entrance.
  • Doors are raised in conjunction with a roof to enable a person in a wheelchair to enter without having to bend over or have a caretaker tilt the wheelchair back.
  • Larger wheelchairs or motorized wheelchairs require floor-lowering or roof-raising modifications that a full-size van allows.

10 Questions

When searching for a wheelchair van, take these 10 questions to your local Certified Mobility Equipment Dealer and take 10 minutes to get educated.  Test out different vehicles with you and your family and see which best fits you.  Just because it is a wheelchair accessible van, does not mean it is a one size fits all.

  1. What are the differences between an in-floor and fold-out ramp?
  2. How does SURE DEPLOY help in case of vehicle power failure?
  3. Why is a 55 1/2″ or higher door opening height so important?
  4. What is the benefit of having an 8 degree ramp angle?
  5. Why is an 11″ or lower dropped floor beneficial?
  6. What does “wheelchair maneuverability” in an accessible van mean?
  7. How do I know how much interior headroom I need in an accessible van?
  8. Is the functionality of the front passenger’s seat the same with all ramp systems?
  9. Where is the spare tire located and how is it accessed?
  10. How much ground clearance do I need to clear speed bumps?

Adaptive Driving for Persons with Physical Limitations: Vehicle Selection

When choosing a vehicle for transportation there are several areas to consider. Your doctor, physical therapist or occupation therapist will have input and can help answer any questions, but a certified adaptive driving specialist can assist in making a vehicle selection with completion of the driver rehabilitation program.

Following are some areas to consider:
  • What are your transportation needs? Do you need a car, truck, full-size van or mini-van? Are you able to take public transportation?
  • What are your physical limitations that will effect your ability to access a vehicle or drive?
  • Will you be a driver or passenger?
  • Will you be able to handle the mental and physical stress of driving?
  • What is your ability to transfer into and out of the vehicle?
  • Will you require an assistive seat or lift to get into or out of the vehicle?
  • If you require a lift, what options do you prefer? Side door or rear door entrance/exit; electric; hydraulic; platform swing out or super arm, etc.?
  • Do you require a lowered floor or raised top and doors? What is your height, head to ground when sitting, and the length and width of your wheelchair or scooter?
  • Will you drive from a wheelchair or use a power seat?
  • Will you need special modifications to operate the vehicle?

Side Entry Versus Rear Entry Wheelchair Vans

2013 Dodge Grand Caravan SXT rear entry wheelchair van newenglandwheelchairvan.com12 VS 2013 Toyota Sienna VMI Northstar

The question of a Rear Entry wheelchair van versus a Side Entry van often comes up in conversation when a first time buyer enters the accessible van market. There are several things to consider; first, the family or care giver needs to decide on where the wheelchair user is going to sit. If the person in the wheelchair is able to drive and will be independent there are other things to consider, but for now, let us stay with an assisted member of the family.

Door height is an issue. For that we need to know how tall the person sits in their wheelchair.

Scooter or Power chair is next. Size and weight combination will come into play as we move along in the discovery process.

Will the person transfer into a  seat or will they remain in their wheelchair while traveling?

Okay, now we get into seating. The side entry offers both mid-section and front seat options with tie-downs located throughout. In a rear entry van, the mid-section to rear of the vehicle, are the only seating options while remaining in the wheelchair.

There are five passenger seats available for family members in a side entry van versus six available seats in a rear entry. Both are in addition to whoever is in the wheelchair, which gives a total of six people in a side entry and up to seven in a rear entry.

For folks with a long wheelchair or scooter the rear entry is ideal. Over six feet of space is afforded to tie down the wheelchair and no turning to forward face is necessary.

A side entry requires up to eight feet accommodating the lowering of the ramp allowing access into your van. This may prohibit the use of the ramp while inside a garage or if someone parks to close while at the mall or a doctor’s appointment.

The rear entry does not have the blocked in problem, you are always accessing your van from the aisle.

In summation, like anything else, it is best to try before you buy. Our Mobility Center has both styles of wheelchair vans. See which style suits your lifestyle and then consider the purchase of either a new or used mobility equipped van. Always consult with your mobility product specialist for any additional questions you may have.