Questions To Ask Your Mobility Consultant

boston strong wheelchair vans

Questions To Ask Your Mobility Consultant

We understand that you or a family member may be in an unanticipated situation that has had a profound impact on your lives and may have you feeling vulnerable and alone. This is uncharted territory for you – and we’re here to help you navigate your way through the process of selecting a wheelchair accessible vehicle. Asking a VMi New England Mobility Consultant the right questions can help make your experience more enjoyable, as well as enhance your knowledge about wheelchair accessible vehicles. Here are some frequently asked questions individuals new to the vehicle modification industry often ask our Mobility Consultants.

Do you have a fully equipped facility capable of making repairs to wheelchair vans?

Yes. Our Bridgewater, MA Mobility Center is the best equipped facility in all of New England.

Our specialized equipment and facility allows us the ability to preform a custom one of a kind fitment, unavailable anywhere else in all of New England. Small chain store mobility dealers couldn’t fit 1/2 of our equipment into one of stores.

Used car guys bolting adaptive mobility equipment into vehicles with hose clamps and sheet rock screws will never be able to match a custom fabricated product built by a master fabricator.

You can’t be expected to doo a very good job when all you have is a set of wrenches, a hammer and a set of vice grips.

VMi New England’s  highly trained and certified Service Technicians are available to fix any issues that you might be having with your wheelchair accessible vehicle.

What if something happens to my wheelchair accessible vehicle in the middle of the night or on the weekend?

VMi New England offers 24-hour roadside assistance – no matter what the problem may be. Our on-call Service Technicians are available to make emergency vehicle pick up’s 24 hours a day, 365 days a year, to ensure that you (and your wheelchair accessible vehicle) are never stranded. Just call 508-697-6006 and you will be connected with a mobility expert. A service charge may apply.

I don’t have the money to pay for a wheelchair van upfront. Do you offer any payment plans?

Yes. Our Finance and Insurance department will work with you to arrange financing that fits your budget. With up to 10-year financing options and competitive interest rates, we can make purchasing a wheelchair van possible for just about anyone.

I don’t know how long I’m going to need my handicap van for. Do you have a leasing program?

VMi New England does in fact offer short-term, closed-end and easy-termination leases. Our Finance and Insurance department will help you decide what makes sense – and dollars – for you, during the purchasing process for a handicap van.

Since I am going to purchase a wheelchair van, I will no longer need my current vehicle. What can I do with my current vehicle?

Trade it in for a wheelchair van. We accepts all trade-ins, no matter if the vehicle is modified or un-modified.

Can you convert my current vehicle into a handicap accessible vehicle?

In most cases, it is not recommended to try and convert your current vehicle into a handicap accessible vehicle (with a lift or ramp and lowered floor) because of all the safety and comfort factors that have to be taken into consideration. Most vehicles simply cannot be converted. It is easier, safer and less costly to trade in your current vehicle and purchase a handicap accessible vehicle, because our trained Mobility Center Consultants will work with you on getting the best vehicle for your needs.

What kind of selection of wheelchair vans will I have available to me?

With hundreds of new and used wheelchair vans available, we have access to one of the largest adaptive vehicle inventory in the industry. Our selection consists of minivans, full size conversion vans, and paratransit vehicles – giving you options like none other in the modified vehicle industry.

Can I test drive a wheelchair accessible vehicle?

Absolutely. Our “Try-Before-You-Buy” program means that we will ship any wheelchair accessible vehicle from any of our state of the art East Coast mobility center directly to you so you can see the vehicle in person and drive it. You do not need to buy the vehicle “unseen” and you are under no obligation to buy the vehicle once you have seen and driven it. Please contact your Mobility Center Consultant for further details.

What kind of warranties do you offer on your wheelchair vans?

VMi New England offers up to a 5-year/60,000-mile warranty on most new lowered floor conversion chassis.

What kind of safety precautions does, and should, your staff have in the vehicle modification industry?

As New England’s premier provider of wheelchair accessible vehicles for people with disabilities, our high-quality vehicles, technical expertise and legendary customer care are equaled only by our commitment to safety. Our standard operating procedure, since opening our doors in 1987, has always been to make sure our customers’ safety comes first.

By adhering to Federal Motor Vehicle Safety Standards (FMVSS), becoming a Quality Assurance Program (QAP) facility (first in MA) and creating the adaptive driving , We have our dedication to improving the quality of life for people with disabilities time and time again.


What kind of training programs do your technicians go through in order to service wheelchair vehicles?

The success of any great service company is how they take care of clients after the sale. At VMi New England, we take pride in training our Service Technicians to be the best in the vehicle modification industry. We invest thousands of dollars into our Service Departments to ensure that if there is a problem, it will be fixed correctly the first time, every time. All of our Service Technicians are certified in every product line they are involved in and attend various training sessions throughout the year to keep current in the modified vehicle service industry.

How do you determine which wheelchair accessible vehicle will be right for me?

At VMi New England- Mobility Center, we have a very detailed in-take process that ensures that we get to know our customers thoroughly – from measurements of your wheelchair to taking the time to learn about your specific needs. We will ask about your family, your activities, your work environment, your typical travel distances and other aspects of your life since all of these factors will determine the wheelchair van type, size and any modifications or special fitment that might be necessary.

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