Massachusetts Mobility Van Resources

Massachusetts Office on Disability (MOD)

The Massachusetts Office on Disability (MOD) is the state advocacy agency for people with disabilities. MOD’s goal is to make sure that people with disabilities have the legal rights, opportunities, support services, and accommodations they need to take part in all aspects of life in Massachusetts. MOD helps people of all ages.

One of MOD’s main duties is to make sure that the state government, the local governments, and private organizations comply with the Americans with Disabilities Act. MOD informs residents about their rights under the law, investigates complaints, and works to correct any violations. MOD services are free.

Services: The Massachusetts Office of Disability has three main programs:

  • The Government Services Program provides technical assistance and advice to state and local governments on all disability-related issues. MOD makes sure that government regulations and policies meet the requirements of the Americans with Disabilities Act. MOD offers guidance to public service agencies and makes public policy recommendations on behalf of residents with disabilities.
  • The Client Services Program helps individuals who need help with disability-related problems. MOD operates an information and referral system to help residents find the services they need and learn about their legal rights. MOD also investigates complaints and helps correct civil rights violations. MOD’s Client Assistance Program (CAP) helps residents who are having problems with federally funded vocational rehabilitation and independent living programs.
  • The Community Services Program helps communities become more responsive to the needs of residents with disabilities. MOD trains individuals and community organizations to advocate for the rights of the disabled. MOD offers technical assistance and information about accessibility laws. The goal is to improve access to public and private places, programs, and services for people with all types of disabilities.

Contact Information:
Massachusetts Office on Disability
One Ashburton Place, Room 1305
Boston, MA 02108

Telephone: 617-727-7440
Toll-free: Voice/TTY: 800-322-2020
Fax: 617-727-0965

Web site: Massachusetts Office on Disability (MOD)

Massachusetts Rehabilitation Commission (MRC)

The Massachusetts Rehabilitation Commission (MRC) helps people with disabilities find employment and live independently. The MRC serves Massachusetts residents age 18 and older. The MRC helps people with all types of disabilities except blindness. Legally blind residents can get services from the Massachusetts Commission for the Blind.

The MRC is the state agency in Massachusetts responsible for Vocational Rehabilitation (VR), Community Services (CS), and Disability Determination Services (DDS). The MRC also assists with public benefit programs, housing, transportation, and consumer issues. Some MRC programs and services have specific eligibility requirements. Most are free.

The Vocational Rehabilitation (VR) Program helps people with disabilities find work or go back to work. The VR program works with various organizations in the community to help create jobs for Massachusetts residents with disabilities.

The Office of Community Services (CS) offers a variety of services to help people with disabilities live independently in their communities:

  1. The Brain Injury and Statewide Specialized Community Services (BISSCS) program helps Massachusetts residents who have externally caused traumatic brain injuries.
  2. Protective Services tries to prevent the physical, emotional, or sexual abuse of people with disabilities by their caregivers.
  3. Independent Living Centers provide advocacy, personal care management, and independent living skills training.
  4. The T22 (Turning 22) Independent Living Support Program helps young people with physical mobility disabilities who want to live independently in their communities.
  5. The Home Care Assistance Program for disabled adults under age 60 provides help with homemaking tasks (see Home Care Assistance Program).
  6. Other in-home and community living support services are also available.
  7. The Assistive Technology (AT) Program buys and installs assistive devices and provides training and follow-up for users.
  • Disability Determination Services (DDS), funded by the Social Security Administration (SSA), determines medical eligibility for Supplemental Security Income (SSI) and Social Security Disability Insurance (SSDI) benefits. Disability examiners use medical and vocational information to make their decisions.


Web site: MassMATCH

MassMATCH is a statewide program to help Massachusetts residents with disabilities find, pay for, and use assistive technology (AT) that can make a difference in their lives. The MassMatch web site offers information and advice about:

  • assistive technology (AT) products
  • AT demonstration centers
  • AT funding sources (insurance, loans, government assistance, private charities)
  • where to buy, borrow, swap, and sell AT equipment

MassMATCH (Maximize Assistive Technology in Consumers’ Hands) is a partnership between the Massachusetts Rehabilitation Commission, other state human services agencies, and community-based organizations.

Contact Information:
Massachusetts Rehabilitation Commission
Fort Point Place, Suite 600
27 Wormwood Street
Boston, MA 02210-1616

Telephone: Voice/TTY: 617-204-3600
Toll-free: Voice/TTY: 1-800-245-6543
Disabled Persons Protection Hotline: 1-800-426-9009
Ombudsman: 617-204-3603
Fax: 617-727-1354

Web site: Massachusetts Rehabilitation Commission (MRC)

Massachusetts Commission for the Blind (MCB)

The Massachusetts Commission for the Blind (MCB) provides rehabilitation and social services to legally blind Massachusetts residents of all ages. These services help people who are legally blind live independently as active members of their communities. The MCB contacts all legally blind people in the state to offer support services.

Eye care providers in Massachusetts are required by law to report all cases of legal blindness to the MCB. The MCB keeps a confidential registry of all legally blind people in the state. The Commission issues Certificates of Legal Blindness to people on its register. These certificates allow legally blind residents to get exemptions and deductions on income tax, property tax, and auto excise tax. The Commission also issues an identification card, similar to a driver’s license, for personal identification and proof of legal blindness.

Services: The Massachusetts Commission for the Blind provides the following services:

  • Vocational Rehabilitation (VR), including diagnostic studies, counseling and guidance, individual plans for employment (IPE), restorative and training services, rehabilitation and mobility instruction, assistive technology, adaptive housing, job placement, and post-employment services
  • Assistive technology
  • Independent living social services, including homemaking assistance, assistive devices, mobility instruction, and peer support groups
  • Specialized services for blind seniors (BRIDGE program)
  • Specialized services for blind children, including referrals for early intervention, public benefits, respite care, and socialization and recreation programs
  • Specialized services for blind/deaf individuals and others with multiple disabilities
  • Rehabilitation instruction, including Braille and typing, use of low-vision devices, labeling and record keeping, food preparation, home safety, and self-care techniques
  • Orientation and mobility instruction, including guide dogs
  • MassHealth services for financially eligible people who are legally blind, including long-term care services, hospital services, personal care attendants, private duty nursing, and transportation services
  • Consumer assistance and advocacy for issues related to blindness such as housing and job discrimination, guide dog issues, or transportation problems

Most services are offered free of charge to all registered legally blind Massachusetts residents. Some services have additional eligibility requirements.

Contact Information:
Massachusetts Commission for the Blind
48 Boylston Street
Boston, MA 02111

Toll-free Voice: 800-392-6450
Toll-free TDD: 800-392-6556
Fax: 617-626-7685

Web site: Massachusetts Commission for the Blind (MCB)

Massachusetts Commission for the Deaf and Hard of Hearing (MCDHH)

The Massachusetts Commission for the Deaf and Hard of Hearing (MCDHH) is the state government agency that works on behalf of Massachusetts residents who are deaf or hard-of-hearing. The MCDHH serves as an advocate to make sure that deaf and hard-of-hearing residents have the same access to information, services, education, and other opportunities as the hearing population.

Services: Some of the services that the MCDHH provides are:

  • Communication access, training, and technology services
  • Case management services, including specialized services for children
  • Interpreter and CART translation services
Note: CART (Communication Access Realtime Translation) service translates spoken words into a visual print display that can be read on a computer monitor or other display device.
  • Independent Living Programs, including peer mentoring, assistive technology, consumer education, self-advocacy, and other independent living skills

Contact Information:
Massachusetts Commission for the Deaf and Hard of Hearing (MCDHH)
Executive Office of Health and Human Services
600 Washington Street 
Boston, MA 02111
Telephone: 617-740-1600 / TTY: 617-740-1700
Toll-free: Voice: 1-800-882-1155 / TTY: 1-800-530-7570
Fax: 617-740-1880
Web site: Massachusetts Commission for the Deaf and Hard of Hearing (MCDHH)

The Savvy Consumer’s Guide to Hearing Loss
 MCDHH Resource Directory
Regional Offices of the MCDHH
Interpreter and CART Services
Independent Living Services

Massachusetts Department of Mental Health (DMH)

The Massachusetts Department of Mental Health is the state agency that oversees treatment programs, support services, regulations, and public policy for Massachusetts residents with mental illness. The DMH supports a community-based system of care.

The Department of Mental Health serves adults with long-term or serious mental illness, and children and adolescents with serious emotional disturbances. For adults, the mental disorder must be persistent and must interfere with the ability to carry out daily life activities. For children, the disorder must limit the child’s ability to function in family, school, or community activities.

Residents must file an application and get DMH approval before they can get services. Applications are available on the DMH web site at DMH Service Application Forms and Appeal Guidelines. Applicants can get short-term services while waiting for DMH approval for continuing care.

The DMH provides continuing care services to Massachusetts residents who cannot get needed services from other agencies or programs. DMH services include:

  • continuing care inpatient facilities
  • residential treatment centers
  • in-home treatment
  • outpatient services
  • skills training
  • supported employment
  • case management

Contact Information:
Massachusetts Department of Mental Health (DMH)
Central Office
25 Staniford Street
Boston, MA 02114

Telephone: 617-626-8000
TTY: 617-727-9842
E-mail: DMH Email
Web site: Massachusetts Department of Mental Health
DMH Local Offices: DMH Offices

Massachusetts Department of Developmental Services (DDS)

The Massachusetts Department of Developmental Services (DDS) is the state agency that provides support services to Massachusetts residents with intellectual disabilities. The DDS works with many provider agencies throughout the state to offer services to adults and children and their caregivers. Individuals with intellectual disabilities and their families play an active role in making decisions about their lives and in choosing the support services they want and need.

The DDS has an application for services that must be completed before services can be approved. The application is available on the DDS web site: Application for DDS Eligibility

Services: The DDS offers a wide range of support services for adults, including:

  • Service coordination
  • Housing options
  • Employment skills training and transportation to work
  • Non-work related skills training
  • Family support services, including respite care
  • Life skills training and support (food shopping, cooking, etc.)

DDS’s services for children include:

  • Service coordination
  • Family support services, including respite care
  • Partnership program for families of children with significant health care needs
  • Autism support centers
  • After-school and summer camp programs

Contact Information:
Massachusetts Department of Developmental Services
Central Office
500 Harrison Avenue
Boston, MA 02118

Telephone: Voice: 617-727-5608
TTY: 617-624-7783
Fax: 617-624-7577

Web site: Massachusetts Department of Developmental Services (DDS)

Local DDS offices: DDS Area Office Locator

Disability Law Center (DLC)

The Disability Law Center (DLC) is a private non-profit law firm that gives free legal assistance to Massachusetts residents with disabilities who have been discriminated against because of their disability.

The Disability Law Center helps people with all types of disabilities, including physical, psychiatric, sensory, and cognitive. The DLC provides legal help with problems such as discrimination, abuse or neglect, or denial of services, when they are related to a person’s disability.

Services include information and referral, technical assistance, legal representation for individuals and groups, and advocacy. The Disability Law Center helps with disability-related legal problems in these areas:

  • Access to community services
  • Special education
  • Health care
  • Disability benefits
  • Rights and conditions in facilities

The DLC does not have the resources to help everyone who has a disability-related legal problem. The DLC sets priorities each year based on the needs of the community. See DLC Priorities. The DLC chooses cases that will have the most impact on the lives of people with disabilities.

Contact Information:
Disability Law Center (DLC)
11 Beacon Street, Suite 925
Boston, MA 02108

Voice telephone: 617-723-8455 / 800-872-9992
TTY: 617-227-9464 / 800-381-0577

Web site: Disability Law Center

The web site helps people with disabilities, their families, and service providers find disability-related resources in Massachusetts. It has information on a wide variety of programs, agencies, and services for Massachusetts residents with disabilities.

The site is maintained by New England INDEX, a nonprofit technology group. New England INDEX collects information from over 100 members of the Massachusetts Network of Information Providers for People with Disabilities (MNIP) and puts the information on one web site for easy access.

On the web site, you can find:

  • disability programs, services, and agencies in Massachusetts
  • disability consultants, including advocates, educators, therapists, counselors, and other specialists
  • physicians and dentists with experience working with people with disabilities
  • local and regional offices for human service agencies
  • local disability agencies that you can call for help
  • fact sheets about many different types of disabilities
  • disability-related laws and regulations
  • disability news
  • information about assistive technology
  • other resources for people with disabilities

Contact Information:
Web site:

New England INDEX
200 Trapelo Road
Waltham, MA 02452-6319

Telephone: 781-642-0248
Toll-free: Voice: 800-642-0249
Toll-free: TTY: 800-764-0200


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