enhancing the client experience wheelchair vans in new england

enhancing-the-client-experience-wheelchair-vans-in-new-england newenglandwheelchairvan.com

VMi New England Mobility Center is always looking for ways to make the client experience more enjoyable – whether it’s coming in for service, purchasing a van or stopping buy to see which van fit the best. Below are some of things we’ve been working on to keep our clients satisfied and coming back. Getting your stamp of approval to recommend us to family and friends is a key ingredient to our success. We hope that your experience with us is always a good one.


Our new website makes it easier for people to find a mobility solution that fits their needs and budget. We’ve added dozens of detailed pages on a variety of adaptive equipment options, such as scooter lifts and hand controls. We’ve recently updated our online van showroom to help visitors find the perfect handicap vans for there needs. We also have a large number of Face Book fans who follow our weekly blogs and postings. “Like Us” and see why more people are visiting every day already have!

In the Showroom

VMi New England Mobility Center has built one of the best showrooms and reception areas in the north east this past year to make our visitors feel more at home. Others are in process or being planned for. Large flatscreen televisions have been put in place.

Fresh brewed coffee is always available for our morning arrivals and comfortable seating areas let people relax while reading a book or magazine. Wireless connectivity allow for working on a laptop or wireless device. When you come to our facility, you will meet friendly people who want to help. Our clients are like family.


We’ve added more certified mobility consultants too our staff and continue to train others who want to work in this very fulfilling industry. Consultations to discuss and demonstrate all of our mobility products are always free of charge. For those clients who want to drive with the use of mobility equipment or driving aids, we can bring in a Certified Driver Rehabilitation Specialist (CDRS) to talk about evaluations and training – or put you in contact with one nearby. Selecting the right vehicle and other optional mobility equipment, such as a turning seat, is key to be happy customer.

“Getting good advice from a consultant early in the process is critical to making the right decision. We pride ourselves on customer satisfaction – and that’s where the most important part of being happy with us and the vehicle begins.” Jim Sanders

Wheelchair Vans & Lift Options

We have one of the largest network of mobility manufacturing partners in the industry. We represent nearly every major brand of wheelchair van conversions, specialty seating, securement, scooter lifts and wheelchair lifts available. Our goal is to inform you of every choice available and to consult on which ones meet your physical needs and chair or scooter requirements. We want to enhance your life with a solution that you’re going to be comfortable with for many years to come. Solutions that make it easier for you and your family to enjoy an active life. Additionally the company is run by one of the most experienced people in the country at building High-Tech driving equipment and vans for passengers and individuals who drive from a wheelchair. He offers unmatched practical and theoretical foundation in the application of vehicle modifications for individuals with disabilities. With over 27 years experience, he continues to spearhead new and exciting technological advancements in this growing and emerging market.

In the Community

Our local staff at the VMi New England mobility center is active in various organizations and events around the country. Every week, there is an event going on where we want to participate: Fund raisers; tradeshows; bike rides, motorcycle runs; walks; expos; in-service training; socials; and many other community events. Our blog is full of stories sharing event information and photos of clients and friends. If we can’t participate, we’ll help in other ways, like posting information on our sites including our Linkedin, Face Book page and Twitter pages. If you would like us to come and speak or participate at an event near you, please let us know.


We have put into place new scheduling procedures that allow for the Service Managers to get our clients in and out as quickly as possible. This allows for having the right service bays, parts and technicians ready to work on your vehicle (or lift) at the scheduled date and time you are to arrive. We’ve increased our training requirements and manufacturer communications to make sure the work is done properly with the latest instructions and components. If your van is under its original adaptive equipment warranty, or registered in our extended warranty program, we’ll identify and apply the appropriate coverage so that all costs are minimized.

Client Satisfaction

We utilize an independent survey that follows up with each of our clients – applying satisfaction scores to numerous categories. These surveys are then reviewed by our senior management and store General Managers on a weekly basis. Whether you came in for service, purchased new or used wheelchair vans, or had new hand controls installed, we take your feedback seriously and immediately correct any issues that need attention. We are proud to say our satisfaction scores are very high compared to most industry studies. We will continue working hard to keep your business.

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